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Location: Home>> Frequently Asked Questions

Where is this website being promoted?

Why does this website have Chinese language version of information?

How can I place my ads?

How much does it cost to place my ads?

What are the payment methods for placing ads?

How long will my ad appear on the website after I have created it?

Is it safe to pay my credit card online?

For each login account, is there any number limitation for ads I can place?

When uploading images, what happened if I don't have the photos in digital format?

What kind of photo formats do you take and what is allowable size of the photos?

How can I do if my uploading photo size is over 100K?

How much information and how many photos can I place on the website?

What happened if I forget my password?

How can I make alteration to my ads that have already placed on the website?

Do I need to remove my ad in case I have sold it?

Can I change the photos that have already uploaded?

Can I get my money refunded if I cancelled the ads?

How can people find my ad in the website?

How can I include the details of my soldonnet ads when advertising in the papers?

What can I do if oversea people contact me but I don't know their languages?

Do you have advertising discount rate applies to R/E agents, builders, developers and business brokers?

Where is this website being promoted?

As a .com website, soldonnet has been promoted widely through online search engine, major newspapers & magazines in Australian & New Zealand and Asian countries & areas like China , Taiwan , Hong Kong , Singapore etc . While targeting on local market, it also aims at attracting oversea investors and buyers.

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Why does this website have Chinese language version of information?

As a language that the biggest population speaks in the world, Chinese language is a great marketing tool to reach those active foreign markets that are geographically close to Australia and are having very stable economic relationship with Australia . The property and business information in Chinese also provide viewing convenience to local Chinese communities in Australia & New Zealand, therefore, soldonnet has a much wider marketing scope to ensure your staff is sold earlier than you expected.

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How can I place my ads?

First of all, you need an email address. (*If you don't have it, you are able to get one web-based email account like Yahoo, Hotmail or others easily.) After you register your details on the website, an email containing your password will be sent to you very shortly, and then you can use email address & password to log into your account. Before placing ads, you have to submit an order and make payment first, once your order and payment have been confirmed, you will be notified by email to create your ads.

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How much does it cost to place my ads?

Business for sale: $286.00, Property for sale: $330.00, the advertising period will last till the listing stuff is sold and all the charges are GST inclusive.

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What are the payment methods for placing ads?

(a) Credit cards ---Visa and Master

(b) Electronic Funds Transfer (EFT) or Direct Deposit? days account

(c) Cheque or Money Order?4 days account

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How long will my ad appear on the website after I have created it?

Once being created, your ad should appear on the website instantly.

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Is it safe to pay my credit card online?

Yes. We are using secure Australian Paymate online payment system and your credit card details will be highly protected

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For each login account, is there any number limitation for ads I can place?

No. You only need to register ONCE to create ONE account and obtain ONE email address and ONE password, and place unlimited numbers of ads. If you want to place more ads than you have already booked, all you need to do is just click NEW ORDER in your administration page to make another order.

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When uploading images, what happened if I don't have the photos in digital format?

You need to save your images in digital format in order to upload to the website, if not, you can either ask local photo store to put your images on Photo CD and upload images from CD or just send us the hard copy of your photos and we will scan and upload for you for free. We also provide "door to door" photographing service, visiting your home to take pictures for you at a reasonable charge.

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What kind of photo formats do you take and what is allowable size of the photos?

We accept photos in JPEG, JPG & GIF format and the maximum size of each photo uploaded is not exceeding 100K, this is to ensure you have a reasonable speed to upload your photos.

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How can I do if my uploading photo size is over 100K?

If the photo you are going to upload exceeds 100K limit, you can either reduce its size in any photo-editing software or just email it to us at sales@soldonnet.com and we will reduce and upload it for you for free, please quote you Order No & Ad ID in your email.

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How much information and how many photos can I place on the website?

Currently you can place two types of sale ads--property for sale and business for sale, each advertisement will allow 8 pictures uploaded for property sale, 6 pictures for business sale and detailed description of 500 Chinese & English words.

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What happened if I forget my password?

Just click the "GET PASSWORD" on the left hand of homepage, fill the inquiry form and submit, an email will send to you shortly notifying you of your password.

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How can I make alteration to my ads that have already placed on the website?

You need to log into your administration panel and click "Place Ads" then "search", a list of created or uncreated ads will be displayed, click "Edit" to make changes to the created ads, click "delete" to remove the ad and click "Preview" to view the ad.

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Do I need to remove my ad in case I have sold it?

Yes. It is your obligation to notify us that your stuff listed on the website has been sold then we will remove your ad.

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Can I change the photos that have already uploaded?

Yes, you can change the photos by re-uploading the new one to replace the old one in the uploading panel.

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Can I get my money refunded if I cancelled the ads?

No. As prescribed in the Terms and conditions, no refund request will be accepted once we have received online confirmation of your order and payment.

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How can people find my ad in the website?

Each ad you created has a unique Ad ID number, you can advise anyone wants to view your ad of this number, and tell him to input this number in the homepage's search section, and then he is able to see your ad online.

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How can I include the details of my soldonnnet ads when advertising in the papers?

You can use your Ad ID to direct potential buyers to view your online ads in details like following Example:

Epping, large duplex, 3 b/r, 2 bath, recently reno , sell $700,000

Phone: (02) 9858 1188 or 0412 898 898

For pictures go to: www.soldonnet.com (Ad ID: 654321)

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What can I do if oversea people contact me but I don't know their languages?

Although it rarely happens, we still can assist you with some limited FREE interpretation and translation service if you encounter language communicating problems with your potential oversea buyers. Fees may be charged if we think too much workload involved.

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Do you have advertising discount rate applies to R/E agents, builders, developers and business brokers?

We are able to offer these professionals with 10-20% discount rate depend on their volume of advertising, for details, please email to us at sales@soldonnet.com

Should you have other questions, please feel free to contact us

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